Entrepreneur Exam · 企业家考试复习
📊 Topic 7 · 25 Marks
Business Models & Value Chain
商业模式与价值链
2 questions · 25 marks each
Q1
Briefly explain THREE different types of business models with relevant examples.
简要解释三种不同的商业模式,并附上相关例子。
A business model describes how a company creates value for its customers, delivers that value, and captures a portion of it as profit.
商业模式描述公司如何为客户创造价值交付价值,并将其中一部分转化为利润
1
Subscription Business Model
订阅商业模式
Customers pay a recurring fee (monthly or annually) for continuous access to a product or service. This provides predictable, recurring revenue for the business.
客户定期支付费用(月费或年费)以持续使用产品或服务。此模式为企业带来稳定的经常性收入
💡 Example · 例子
Netflix charges subscribers a monthly fee for unlimited access to movies and TV shows. Netflix benefits from stable, recurring income and can plan content investment around predictable cash flow.
Netflix 向订阅者收取月费,提供无限制的电影和电视节目访问权限。Netflix 受益于稳定的经常性收入,并可根据可预测的现金流规划内容投资。
2
Freemium Business Model
免费增值商业模式
Offers a basic version for free, while charging for premium features, advanced functionality, or an ad-free experience. Attracts a large user base and converts a percentage into paying customers.
提供基础版本免费使用,对高级功能或去广告体验收费。旨在吸引大量用户群,并将一定比例转化为付费客户。
💡 Example · 例子
Spotify allows users to listen for free with advertisements. Users wanting uninterrupted, offline experience upgrade to Spotify Premium. The free tier acts as a marketing tool to attract and convert users.
Spotify 允许用户免费听音乐(含广告)。想要无广告、可离线收听的用户则升级为 Spotify Premium。免费层作为营销工具吸引并转化用户。
3
Marketplace / Platform Business Model
市场平台商业模式
The business acts as an intermediary connecting two or more groups (e.g. buyers and sellers). The platform does not own the products but earns revenue through commissions, listing fees, or advertising.
企业作为连接两个或多个群体(如买家和卖家)的中间人。平台本身不拥有商品,而是通过佣金、上架费或广告获得收入。
💡 Example · 例子
Airbnb connects property owners (hosts) with travellers (guests). Airbnb does not own the properties but earns a service fee from each booking. This allows rapid scaling as more users join without requiring physical assets.
Airbnb 将房主(房东)与旅行者(房客)联系起来。Airbnb 不拥有房产,但从每笔预订中赚取服务费。随着更多用户加入,平台无需持有实物资产即可快速扩张。
Q2
Describe the key activities within the Value Chain — FIVE Primary Activities and FOUR Support Activities.
描述价值链中的主要活动,包括五个主要活动和四个支持活动。
Michael Porter's Value Chain identifies specific activities a business performs to create value for customers. Divided into Primary Activities (directly involved in creating and delivering a product) and Support Activities (enable and enhance primary activities).
迈克尔·波特的价值链模型识别企业为客户创造价值所执行的具体活动,分为主要活动(直接参与产品创造和交付)和支持活动(支持和增强主要活动)。
🔵 Five Primary Activities · 五个主要活动
1
Inbound Logistics · 内部物流
Receiving, storing, and distributing inputs from suppliers. Efficient inbound logistics reduce costs and ensure smooth production.
接收、储存和分配来自供应商的原材料。高效的内部物流可降低成本,确保生产顺畅。
📦 Car manufacturer managing just-in-time delivery of parts from suppliers.
📦 汽车制造商管理来自供应商的零部件准时制配送。
2
Operations · 运营
Transforming raw inputs into the final product or service — manufacturing, assembly, packaging, and quality control.
将原材料转化为最终产品或服务,包括制造、组装、包装和质量控制。
🥖 A bakery converting flour, sugar, and eggs into finished baked goods.
🥖 面包店将面粉、糖和鸡蛋转化为成品烘焙食品。
3
Outbound Logistics · 外部物流
Collecting, storing, and distributing the finished product to customers — warehousing, order fulfilment, and delivery.
收集、储存和将成品配送给客户,包括仓储、订单处理和配送。
📦 Amazon's fulfilment centres that pick, pack, and ship customer orders.
📦 亚马逊的配送中心负责拣货、打包和发货。
4
Marketing & Sales · 营销与销售
Activities that inform customers and persuade them to buy — advertising, pricing strategies, promotions, and sales force management.
向客户传递信息并说服他们购买的活动,包括广告、定价策略、促销和销售管理。
📱 A startup running social media campaigns and offering introductory discounts.
📱 初创企业通过社交媒体宣传并提供入门折扣。
5
Service · 服务
Activities that maintain and enhance the product's value after the sale — installation, repairs, customer support, and warranties.
在销售后维持和提升产品价值的活动,包括安装、维修、客户支持和保修。
🍎 Apple offering AppleCare support and Genius Bar services for its products.
🍎 苹果提供 AppleCare 支持和 Genius Bar 服务。
🟡 Four Support Activities · 四个支持活动
1
Firm Infrastructure · 企业基础设施
Management, legal, financial, accounting, and administrative systems that support the entire value chain. Enables sound decision-making and governance.
支持整个价值链的管理、法律、财务、会计和行政系统,保障决策和治理。
2
Human Resource Management · 人力资源管理
Recruiting, training, motivating, and retaining employees. People are a key source of competitive advantage.
招募、培训、激励和留住员工。人才是竞争优势的关键来源。
🔍 Google's rigorous hiring process and generous employee benefits that attract top talent.
🔍 谷歌严格的招聘流程和优厚的员工福利,吸引顶尖人才。
3
Technology Development · 技术开发
Research and development (R&D), process automation, and technological innovation that improves products and processes.
研究与开发(R&D)、流程自动化及技术创新,提升产品和流程水平。
💊 A pharmaceutical firm investing in drug research to develop new medicines.
💊 制药公司投资药物研究以开发新药。
4
Procurement · 采购
Sourcing and purchasing inputs — raw materials, equipment, and services — at the best possible price and quality.
以最优价格和质量采购原材料、设备和服务等投入要素。
🛒 A retail chain negotiating bulk purchase agreements with suppliers to lower unit costs.
🛒 零售连锁与供应商谈判批量采购协议以降低单位成本。
📈 Topic 9 · 25 Marks
Marketing Strategy
市场营销策略
2 questions · 25 marks each
Q3
Explain the process of market Segmentation, Targeting, and Positioning (STP). Illustrate with an example.
解释市场细分、目标选择和定位(STP)的过程,并用商业例子加以说明。
STP is a strategic marketing framework that helps businesses identify the most suitable customer groups and position their offerings effectively.
STP 是一个战略营销框架,帮助企业识别最合适的客户群体,并有效定位其产品或服务。
S
Segmentation · 市场细分
Dividing a broad market into smaller, distinct groups of consumers who share similar characteristics, needs, or behaviours.
将广泛市场划分为具有相似特征、需求或行为的较小、独特的消费者群体
Demographic 人口统计Age, gender, income, education · 年龄、性别、收入、教育
Geographic 地理Country, city, region · 国家、城市、地区
Psychographic 心理Lifestyle, values, interests · 生活方式、价值观、兴趣
Behavioural 行为Purchase habits, brand loyalty · 购买习惯、品牌忠诚度
T
Targeting · 目标选择
Evaluating each segment and selecting the most attractive one(s) to focus on. Factors: segment size, growth potential, profitability, and fit with company capabilities.
评估各细分市场并选择最具吸引力的市场重点投入。考虑因素:市场规模、增长潜力、盈利能力及与公司能力的契合度。
P
Positioning · 市场定位
Crafting a clear and distinct image of the product in the minds of target customers, differentiating it from competitors. Often captured in a positioning statement.
在目标客户心中塑造产品的清晰独特形象,使其与竞争对手区别开来,通常体现在定位声明中。
💡 Example: Healthy Meal Prep Delivery · 健康备餐配送服务
S
Segmented demographically (working adults 25–40), psychographically (health-conscious), and behaviourally (cook occasionally, lack time).
人口统计(25-40岁在职成年人)、心理(注重健康)和行为(偶尔烹饪但时间有限)细分。
T
Targets urban working professionals aged 25–40 with middle-to-high income who care about nutrition but have limited time to shop and cook.
目标群体为25-40岁城市职场人士,中高收入,注重营养但购物和烹饪时间有限。
P
Positioned as "the fastest way to eat healthy without compromising on taste" — differentiating from fast food (unhealthy) and restaurants (expensive). Tagline: "Fresh. Fast. Yours."
定位为"最快捷的健康饮食方式,美味不打折" — 有别于快餐(不健康)和餐厅(昂贵)。品牌口号:"新鲜·快速·专属"
Q4
Explain the FOUR Ps of marketing and discuss how each contributes to the success of a new venture.
解释市场营销的四个P,并讨论每个元素如何促进新企业的成功。
The Marketing Mix (4 Ps) is a set of controllable marketing tools that a business uses to achieve its marketing objectives. For a new venture, getting the 4 Ps right is critical to attracting and retaining customers.
营销组合(4P)是企业用于实现营销目标的一套可控营销工具。对新创企业而言,准确把握4P对于吸引和留住客户至关重要。
P1
Product · 产品
The good or service a business offers to satisfy customer needs. Encompasses features, quality, design, branding, packaging, and after-sales support.
企业为满足客户需求而提供的商品或服务,涵盖功能、质量、设计、品牌、包装和售后支持。
🎯 Contribution · 贡献
For a startup, the product must solve a real problem and offer a clear unique value proposition (UVP). A poorly designed product fails regardless of other efforts.
对初创企业而言,产品必须解决真实问题并提供明确的独特价值主张(UVP)。产品设计不佳,无论其他方面如何努力都会失败。
P2
Price · 价格
The amount customers pay. Strategies: penetration pricing (low entry), skimming (high initially), competitive pricing, value-based pricing.
客户支付的金额。策略包括:渗透定价(低入门价)、撇脂定价(初期高价)、竞争定价价值定价
🎯 Contribution · 贡献
Price signals perceived value and directly affects revenue and profitability. Must cover costs, remain competitive, and match what the target market is willing to pay.
价格传递感知价值,直接影响收入和盈利能力。必须覆盖成本、保持竞争力,并符合目标市场的支付意愿。
P3
Promotion · 促销
All communications used to inform, persuade, and remind customers — advertising, social media, public relations, sales promotions, and influencer marketing.
用于告知、说服和提醒客户的所有传播手段,包括广告、社交媒体、公关、促销活动和网红营销。
🎯 Contribution · 贡献
Without promotion, even the best product remains unknown. New ventures must build awareness quickly, often with limited budgets — making digital marketing and word-of-mouth especially important.
没有促销,再好的产品也无人知晓。新创企业必须在预算有限的情况下快速建立知名度,数字营销和口碑传播尤为重要。
P4
Place (Distribution) · 渠道(分销)
How and where the product is made available to the customer — distribution channels, locations, logistics, and online vs. physical presence.
产品如何以及在哪里向客户提供,涵盖分销渠道、地点、物流及线上与实体存在。
🎯 Contribution · 贡献
A product must be accessible and convenient for the target customer. For digital products: right platforms (App Store, Google Play). For physical: right retail partnerships or efficient e-commerce setup.
产品必须对目标客户易于获取且方便。数字产品需在正确平台上架(App Store、Google Play);实体产品需建立合适的零售合作或高效的电商体系。
⚖️ Topic 12 · 25 Marks
Intellectual Property
知识产权
2 questions · 25 marks each
Q5
Explain what is meant by Intellectual Property (IP) and discuss its importance to entrepreneurs.
解释知识产权(IP)的含义,并讨论其对企业家的重要性。
Intellectual Property (IP) refers to creations of the mind — inventions, artistic works, designs, names, symbols, and trade secrets — given legal protection by the state. IP laws give creators exclusive rights to use and benefit from their creations for a defined period.
知识产权(IP)是指由国家给予法律保护的思维创造成果,包括发明、艺术作品、设计、名称、符号和商业秘密。知识产权法赋予创作者在特定期限内独家使用和从其创作中获益的权利。
✨ Importance to Entrepreneurs · 对企业家的重要性
1
Competitive Advantage · 竞争优势
IP protection prevents competitors from copying innovations, products, or brand. Gives entrepreneurs a first-mover advantage and time to establish market leadership.
知识产权保护可防止竞争对手复制创新、产品或品牌,为企业家提供先发优势和建立市场领导地位的时间。
2
Revenue Generation · 创收
Entrepreneurs can monetise IP through licensing agreements, royalties, or selling IP rights outright — creating an additional income stream beyond selling products directly.
企业家可通过许可协议、版税或直接出售知识产权将IP变现,在直接销售产品之外创造额外收入来源。
3
Attracts Investment · 吸引投资
Investors and venture capitalists are more willing to fund startups with protected IP, as it reduces risk and demonstrates uniqueness and defensibility of the business idea.
投资者和风险投资人更愿意资助拥有受保护知识产权的初创企业,因为这降低了风险,证明了商业理念的独特性和可防御性。
4
Builds Brand Value · 建立品牌价值
Trademarks protect brand names and logos, helping businesses build consumer trust and brand loyalty. A strong brand becomes a valuable intangible asset.
商标保护品牌名称和标志,帮助企业建立消费者信任和品牌忠诚度。强大的品牌成为宝贵的无形资产。
5
Prevents Unfair Competition · 防止不正当竞争
IP laws ensure entrepreneurs are fairly rewarded for their efforts, discouraging others from exploiting their work without permission or compensation.
知识产权法确保企业家的努力获得公平回报,阻止他人未经许可或补偿地利用其成果。
Q6
Describe the FOUR major forms of Intellectual Property — Patents, Trademarks, Copyrights, and Trade Secrets.
描述四种主要的知识产权形式:专利、商标、版权和商业秘密。
1
Patents · 专利
Purpose: Grants the inventor exclusive rights to make, use, and sell an invention for ~20 years. In return, the inventor publicly discloses the invention.

Protection: Apply to a government patent office with detailed technical descriptions. Invention must be new, inventive, and industrially applicable.

Significance: Protects product innovations, preventing competitors from producing identical products.
目的:授予发明人约20年内独家制造、使用和销售发明的权利,作为交换,发明人需公开披露发明。

保护方式:向政府专利局提交详细技术描述申请。发明必须具有新颖性、创造性和工业实用性。

商业意义:保护产品创新,防止竞争对手生产相同产品。
💡 Example · 例子
A pharmaceutical company patents a new drug formula, giving it 20 years of exclusive market rights to recoup its R&D investment.
制药公司为新药配方申请专利,获得20年独家市场权利以回收研发投资。
2
Trademarks · 商标
Purpose: A sign, symbol, word, or logo that distinguishes one business's goods/services from another. Protects brand identity.

Protection: Register with national IP office. Registered trademarks can be renewed indefinitely as long as they remain in use.

Significance: Protects brand reputation and consumer recognition. Prevents others from using confusingly similar names or logos.
目的:区别一个企业与另一个企业的商品或服务的标志、符号、文字或标识,保护品牌识别

保护方式:向国家知识产权局注册。注册商标只要持续使用可无限期续期

商业意义:保护品牌声誉和消费者认知,防止他人使用相似的名称或标志。
💡 Example · 例子
Nike's "swoosh" logo and "Just Do It" slogan are trademarked — no competitor can use them.
耐克的"勾形"标志和"Just Do It"口号均已注册商标,任何竞争对手均不得使用。
3
Copyrights · 版权
Purpose: Protects original literary, artistic, musical, and creative works — books, music, films, software code, artwork — from being copied without permission.

Protection: Automatically granted when an original work is created and fixed in tangible form. No formal registration required (though registration strengthens legal claims).

Significance: Ensures creators can control and profit from their creative output.
目的:保护原创文学、艺术、音乐和创意作品(书籍、音乐、电影、软件代码、艺术品)免遭未经许可的复制。

保护方式:原创作品创作完成并以有形形式固定时自动授予,无需正式注册(但注册可加强法律主张)。

商业意义:确保创作者能够控制并从其创意成果中获益。
💡 Example · 例子
A software startup's source code is automatically copyrighted, preventing competitors from copying and selling the same program.
软件初创企业的源代码自动受版权保护,防止竞争对手复制和出售相同程序。
4
Trade Secrets · 商业秘密
Purpose: Confidential business information giving a competitive edge — formulas, processes, strategies, customer lists, or recipes — kept secret.

Protection: No formal registration. Protected through NDAs, restricted access, and internal security measures.

Significance: Can last indefinitely as long as secrecy is maintained — unlike patents which expire.
目的:赋予竞争优势的保密商业信息,包括配方、工艺、策略、客户名单或食谱,须保持机密。

保护方式:无需正式注册,通过保密协议(NDA)、访问限制和内部安全措施保护。

商业意义:只要保持保密,可无限期维持——不像专利有到期限制。
💡 Example · 例子
The Coca-Cola formula is one of the most famous trade secrets. If patented, it would have expired decades ago; by keeping it secret, Coca-Cola maintains its advantage indefinitely.
可口可乐配方是最著名的商业秘密之一。若申请专利,早已过期;通过保密,可口可乐得以无限期维持其竞争优势。
🚀 Topic 13 · 25 Marks
Growth Strategies
增长策略
2 questions · 25 marks each
Q7
Explain internal growth strategies and describe THREE types that firms can use.
解释内部增长策略,并描述企业可使用的三种内部增长策略。
Internal growth (organic growth) refers to expanding a business using its own existing resources, capabilities, and competencies — without merging with or acquiring other companies. Growth is funded through reinvested profits or internal financing.
内部增长(有机增长)是指企业利用自身现有资源、能力和核心竞争力扩张业务,无需与其他公司合并或收购。增长资金来自再投资利润或内部融资。
1
New Product Development · 新产品开发
Creating and launching new products or services to attract new customers or increase sales to existing ones. Leverages existing R&D, manufacturing, and marketing capabilities.

The firm invests in research to identify customer needs and develops innovative products, expanding the product portfolio and revenue streams.
创造并推出新产品或服务,以吸引新客户或增加对现有客户的销售。充分利用现有研发、制造和营销能力。

企业投资研究以识别客户需求,开发创新产品,扩大产品组合和收入来源。
💡 Example · 例子
Apple continuously develops new products (iPhone, iPad, Apple Watch) using its internal design and engineering teams. Each new product opens a new revenue source without requiring a merger or acquisition.
苹果利用内部设计和工程团队持续开发新产品(iPhone、iPad、Apple Watch)。每款新产品无需合并或收购即可开辟新的收入来源。
2
Market Penetration · 市场渗透
Increasing sales of existing products within the current market by capturing a larger market share or encouraging existing customers to buy more.

Tactics include increasing advertising, lowering prices, improving customer service, or introducing loyalty programmes. No new products or markets required.
通过抢占更大市场份额或鼓励现有客户购买更多,增加现有市场中现有产品的销售。

策略包括加大广告投入、降价、改善客户服务或推出忠诚度计划。无需新产品或新市场。
💡 Example · 例子
McDonald's increases customer visit frequency through promotional deals ("Buy one, get one free"), loyalty apps, and extended operating hours — growing revenue from its existing customer base.
麦当劳通过促销活动("买一送一")、忠诚度应用程序和延长营业时间来提高顾客到访频率,从现有客户群中增加收入。
3
Market Development · 市场开发
Entering new markets with existing products. The "new market" could be a new geographic region, demographic segment, or customer group not previously targeted.

The firm leverages existing product strengths to reach untapped markets, reducing costs and risks of product development.
现有产品进入新市场。"新市场"可以是新的地理区域、人口细分市场或之前未目标过的客户群体。

企业利用现有产品优势开拓未开发市场,降低产品开发的成本和风险。
💡 Example · 例子
Starbucks expanded its existing coffee products into Asian markets (China, Japan, South Korea) to tap into new geographic markets. Products were slightly adapted for local tastes, but no entirely new product was created.
星巴克将现有咖啡产品扩展至亚洲市场(中国、日本、韩国)以开拓新的地理市场。产品根据当地口味略作调整,但没有创造全新产品。
Q8
Explain external growth strategies and describe FOUR types that firms can adopt.
解释外部增长策略,并描述企业可采用的四种外部增长策略。
External growth (inorganic growth) refers to expanding by combining with, acquiring, or forming partnerships with other businesses, rather than growing solely through internal efforts. Allows businesses to grow faster and access new resources quickly.
外部增长(非有机增长)是指通过与其他企业合并、收购或建立合作关系来扩张,而非仅依靠内部努力实现增长。使企业能够更快速地成长并迅速获取新资源。
1
Mergers · 合并
Two companies of roughly equal size agree to combine into a single new entity. Both companies' shareholders exchange their shares for shares in the new combined company.

Purpose: Gain economies of scale, combine complementary strengths, increase market share, or reduce competition.
两家规模相当的公司同意合并为一个新实体。双方股东将各自股份换为新合并公司的股份。

目的:获得规模经济、结合互补优势、增加市场份额或减少竞争。
💡 Example · 例子
The merger of Daimler-Benz and Chrysler in 1998 created DaimlerChrysler — combining German engineering with American market access to create a stronger global automotive company.
1998年戴姆勒-奔驰与克莱斯勒合并,创建了戴姆勒克莱斯勒——将德国工程技术与美国市场渠道相结合,打造更强大的全球汽车公司。
2
Acquisitions (Takeovers) · 收购(接管)
One company (the acquirer) purchases a controlling interest in another company (the target), which then becomes part of the acquirer. Unlike mergers, one company clearly takes over the other.

Purpose: Rapid expansion into new markets, acquiring new technology or talent, and eliminating a competitor.
一家公司(收购方)购买另一家公司(目标方)的控制性股权,目标方随后成为收购方的一部分。与合并不同,一方明确接管另一方。

目的:快速进入新市场、获取新技术或人才、消除竞争对手。
💡 Example · 例子
Facebook's acquisition of Instagram in 2012 for $1 billion gave Facebook control of a fast-growing platform, eliminating a potential rival and expanding its user base significantly.
Facebook 2012年以10亿美元收购Instagram,获得了一个快速增长平台的控制权,消除了潜在竞争对手,并大幅扩展了用户基础。
3
Strategic Alliances / Joint Ventures · 战略联盟 / 合资企业
A cooperative agreement between firms to pursue a shared objective while remaining independent. A joint venture is a specific type where partners create a new, separate legal entity together.

Purpose: Share resources, risks, costs, and expertise to enter new markets or develop new products that neither could achieve alone.
企业间在保持独立的情况下追求共同目标的合作协议合资企业是合作伙伴共同创建新的独立法律实体的特定类型。

目的:共享资源、风险、成本和专业知识,以进入新市场或开发任何一方单独无法实现的新产品。
💡 Example · 例子
Sony and Ericsson formed a joint venture (Sony Ericsson) combining Sony's consumer electronics expertise with Ericsson's telecom technology to manufacture mobile phones, sharing both investment costs and profits.
索尼和爱立信成立合资公司(索尼爱立信),将索尼的消费电子专业知识与爱立信的电信技术相结合,制造手机,共享投资成本和利润。
4
Franchising · 特许经营
The franchisor grants a franchisee the right to operate a business using the franchisor's brand, systems, and support in exchange for fees/royalties.

Purpose: Expand rapidly into new locations with minimal capital investment — franchisees fund the setup. The franchisor grows brand reach while the franchisee operates a proven business model.
特许经营者授权加盟商以特许经营者的品牌、系统和支持经营企业,以换取费用或版税。

目的:最少的资本投入快速扩张至新地点——由加盟商资助运营。特许经营者扩大品牌覆盖,加盟商则运营经过验证的商业模式。
💡 Example · 例子
McDonald's operates through a global franchise model. Individual franchise owners invest in and run their own restaurants following strict operational standards — expanding to 100+ countries without directly owning most outlets.
麦当劳通过全球特许经营模式运营。个人加盟商投资并按照严格运营标准经营自己的餐厅——麦当劳得以在不直接拥有大多数门店的情况下扩展至100多个国家。